Domain Names
Registration
Center

Approved by		Schedule 1/10
General Director of JSC "RU-CENTER"		to the Service Agreement
____________________ Lesnikov A.		Effective
December 02, 2008		December 11, 2008

 

Hosting service schedule

Contents:
1. Definitions
2. General terms
3. Ordering the hosting service. Order implementation
4. Customer's access to hosting services
5. Hosting service renewal
6. Changing the term of validity for the hosting service. Changing the tariff
7. Payments
8. Special conditions for providing the hosting service
9. Software functioning
10. Restrictions for the information distributed by the Customer and for the order of its distribution
11. Information safety and data integrity support

1. Definitions

Hosting service - RU-NIC's resources settings, which enable their work as Customer's virtual web-server and virtual mail server. Hosting service is provided by RU-NIC to the Customer on the basis of the present Schedule, in accordance with the tariff, chosen by the Customer, and with the term of validity for the service. Hosting service is identified by a unique alphabetical and numerical character string - service identifier (ID), which is chosen by the Customer in the process of ordering the service and can not be changed during the service term of validity.

Hosting service term of validity - the time frame within which the resource settings made by RU-NIC, which enable their work as Customer's virtual web-server and virtual mail server, are valid. The term of validity for the service is chosen by the Customer form the list, specified by RU-NIC, in the process of ordering or renewing the service. The term of validity for the service may be extended at Customer's will in the order, set by the present Schedule.

Virtual web-server - a set of RU-NIC's resources and services, which enables the Customer to create one or several web-sites.

Web-site - information in its entirety, presented as one or several web-pages, created by the Customer for Internet publication. Web-site is identified by the web-site name, under which the Customer can specify a domain name or a sub domain. A web-site can have several names, which are called CNAMES (aliases) of a web-site name.

Domain name - record ID in DNS database, usually presented as several marks, separated by "." symbol.

Sub domain - a character string of host.domain type, specified by the Customer in hosting service settings, where host is a random combination of Latin letters and/or figures, chosen by the Customer, domain is any domain name, specified by the Customer in hosting service settings. Sub domain can be used by the Customer for a web-site name and/or as a part of electronic mail addresses (user@host.domain).

Virtual mail server - RU-NIC's resources and services set, which enables the Customer to create electronic mail addresses, to receive and get electronic mail messages.

Electronic mailbox (mailbox) - hard drive segment, logically allocated, aimed for storage of electronic mail messages. It is identified by an electronic mail address. A mailbox may have several mail addresses, which are called CNAMES (aliases) of a mail address.

Electronic mail address (mail address) - character string of user@domain or user@host.domain type, where user is a random combination  of Latin letters and/or figures, chosen by the Customer, domain and host.domain - domain name and sub domain accordingly, specified by the Customer in virtual mail server settings.

Tariff - entirety of resources and services, provided by RU-NIC to the Customer within the hosting service, their qualitative and quantitative characteristics.

Order - Customer's address to RU-NIC in the format, set by RU-NIC, containing all necessary data for providing the service or renewing it, and also for updating the data presented earlier.

Control panel - web-interface, provided by RU-NIC to the Customer to manage Customer's virtual mail server and virtual web-server. Control panel access is provided with a password for the Customer's Service Agreement.

Service Agreement personal account - information in its entirety regarding Customer's payments for RU-NIC, and also services, used by the Customer, provided by RU-NIC. Money funds, transferred by the Customer, are registered on his Service Agreement personal account after the money arrive on RU-NIC's checking account, and under the condition that RU-NIC receives confirming payment documents, which identify the payment, from the bank.

Notice. The terms not specified in the current Schedule are specified in the document "Domain Maintenance Services Schedule" (Schedule 1/3 for the Service Agreement).

2. General terms

2.1. RU-NIC is operating under and in accordance with the licence for the provision of telematic services of telecommunications in general use No. 46650 issued by the Russian Federation's Ministry of Communications on December 27, 2006.

2.2. RU-NIC provides services for the Customer, who has signed a Service Agreement with RU-NIC. The Service Agreement signing is preceded by the procedure of registering the Customer in RU-NIC's database. In the process of registration in RU-NIC's database the Customer on his own chooses and registers individual administrative and technical passwords, guarantees their confidentiality and is responsible for all actions performed using the passwords.

2.3. All data, submitted by the Customer in the process of registration in RU-NIC's database, has to be authentic. In case the Customer submits unverified data, RU-NIC has the right to refuse to provide services to the Customer.

RU-NIC, in case of any doubts in validity of data provided by the Customer, has the right to request for additional data and (or) to request the confirmation of provided data within the services' term of validity. Request is sent to the Customer at his e-mail contact address. In case the Customer does not submit additional data and (or) does not confirm the data submitted earlier within 14 (fourteen) calendar days after RU-NIC sends the first request, RU-NIC has the right to:

All specified restrictions can be lifted within 3 (three) business days since the time the Customer provides requested information.

In case the required information is not presented within 30 (thirty) calendar days after RU-NIC sends the first request, Customer's services may be terminated.

2.4. The Customer and RU-NIC acknowledge the legal effect of notifications and messages, sent by RU-NIC to the Customer's e-mail addresses, specified by the Customer in the Service Agreement and other documents. Such notifications and messages are equal to messages and notifications in writing, sent by RU-NIC to Customer's mail addresses. The Customer and RU-NIC, in case of any disagreements concerning the facts of sending and receiving messages, the time of sending, contents of the messages, agreed to consider evidences of RU-NIC's archive service binding and definitive for settlement of disputes between indicated parties.

2.5. The Customer takes an obligation to comply with the regulations of the document "Terms for using the services" published on the RU-NIC's web-server - http://www.nic.ru/about/servpol.html. The Customer agrees that he may be affected by the consequences of actions, taken by RU-NIC to prevent negative consequences of the third parties' activities, interfering with RU-NIC's system of services. At that RU-NIC in its activities is guided by the regulations of the document "Terms for using the services" and guarantees the Customer minimization of such negative consequences.

2.6. Order for the hosting service serves as Customer's consent to pay for the service at the prices valid on the date the order execution is started.

2.7. Hosting service is considered provided to the Customer after RU-NIC's resources are set up to work as Customer's virtual web-server and/or virtual mail server, according to the tariff, chosen by the Customer, and for the term of validity for the service, specified by the Customer, and after RU-NIC sends an appropriate notification to the Customer by e-mail to the addresses, specified by the Customer.

2.8. Hosting renewal service is considered provided to the Customer after RU-NIC's resources are set up to work as Customer's virtual web-server and/or virtual mail server, according to the tariff, chosen by the Customer, and for the term of validity for the service, specified by the Customer, and after RU-NIC sends an appropriate notification to the Customer by e-mail to the addresses, specified by the Customer.

2.9. Tariffs for the hosting service are described on RU-NIC's web-server - http://www.nic.ru/dns/contract/tariff-host.html. The services included in hosting service are described at the address http://www.hosting.nic.ru/services.shtml.

2.10. The period of time within which the Customer may experience delays in virtual web-server and/or virtual mail server performance due to RU-NIC's fault can not exceed 2 (two) hours a month.

3. Ordering the hosting service. Order implementation

3.1. Ordering the hosting service

3.2. Order implementation

4. Customer's access to hosting services

4.1. After the hosting service is provided, RU-NIC gives the Customer access to virtual mail server and virtual web-server management:

4.2. Access to hosting service capabilities for the domain name specified by the Customer in the service settings is available under the condition the following terms are met:

4.3. Access to hosting service capabilities for the sub domain of host.domain type, specified by the Customer in the service settings, is available under the condition the following terms are met:

4.4. The Customer has the right to deactivate the hosting service prior to its expiration date, at that RU-NIC executes total hosting service blocking according to the paragraph 8.1 of the present Schedule. In case the Customer excludes hosting service the service term of validity does not change, money is not refunded. Service deactivation is made by the Customer on RU-NIC's web-server www.nic.ru, in the section "Manage your account" ("Services", the link "View and modify data").

5. Hosting service renewal

5.1. Customer's failure to provide refusal for service renewal confirms his consent for renewal and money charge-off to pay for the renewal from the Service Agreement personal account. Money charge-off from the Service Agreement personal account is made according to the paragraph 7 of the current Schedule.

5.2. The Customer may refuse to renew the hosting service any time before money for the renewal are charged-off. Renewal refusal is made on RU-NIC's web-server in the section "Manage your account" ("Services", the link "Services renewal").

The Customer can reiterate his agreement for service renewal at any time but not later than 30 (thirty) calendar days since the time the service ended.

5.3. The order of hosting service renewal

5.4. If the tariff and the term of validity of the hosting service for the current period are not set by the Customer in the order for service renewal (according to the paragraph 6 of the current Schedule), than in case the service is extended it will be executed at the tariff and for the term that were valid at the time of extension.

5.5. If the Customer has orders to renew several hosting services, they are implemented in the order the service term is ended.

6. Changing the term of validity for the hosting service. Changing the tariff

6.1. Term of validity for the hosting service may be changed only when the service is renewed. In order to change it the Customer should specify another term of validity for the service for the next period in the renewal order any time before the service is prolonged. The settings are made by the Customer on RU-NIC's web-server www.nic.ru, in the section "Manage your account" ("Services", the link "Services renewal").

6.2. The tariff may be changed either while the hosting service is still valid or when the service is being renewed for the next period.

6.3. Changing the tariff within the hosting service term of validity

6.4. Tariff change in the process of renewing the hosting service for the next period

7. Payments

7.1. Cost of RU-NIC's services is determined in the Service Agreement. 

7.2. RU-NIC registers information regarding Customer's payments and the services used by the Customer on the Customer's Service Agreement personal account. Money funds transferred by the Customer are considered deposited to his Service Agreement personal account after the money arrive at RU-NIC's checking account, and under the condition RU-NIC receives confirming payment documents, which identify the payment, from the bank.

Customer's access to his Service Agreement personal account information is provided on RU-NIC's web-server www.nic.ru in the section "Manage your account" ("Payments", the link "Personal account balance").

7.3. Invoice presentation in order to deposit money funds to the Customer's Service Agreement personal account

Invoice is formed by RU-NIC after receiving the Customer's request for invoice presentation. Such request is made on RU-NIC's web-server www.nic.ru in the section "Manage your account" ("Payments", the link "Make a deposit to the personal account"). The original invoice is sent to the Customer by mail in case the Customer has a Service Agreement with RU-NIC:

A copy of the invoice may be printed out by the Customer on RU-NIC's web-server www.nic.ru in the section "Mange your account" ("Payments", the link "Presented invoices").

7.4. In the process of preparing payment documents by the Customer, a reference to the number of the Customer's Service Agreement with RU-NIC is required in the "Payment Purpose" section.

7.5. Money blocking on the Customer's Service Agreement personal account in order to renew the hosting service is made no earlier than 8 (eight) calendar days prior to the service expiration date in the absence of refusal from the Customer to renew the service. Money charge-off from the Customer's Service Agreement personal account to pay for hosting service renewal is made no earlier than 1 (one) calendar day prior to the date of service expirationin the absence of refusal from the Customer to renew the service.

7.6. The return of the Customer's unused money is performed by wire transfer to the Customer's checking account in any bank on the territory of the Russian Federation when canceling the Agreement. RU-NIC performs actions, necessary for executing the return, not later than 10 (ten) business days after the Customer provides a request in writing containing total recipient's information.

7.7. In case the hosting service is cancelled before its expiration date, money paid by the Customer for the service is not returned.

8. Special conditions for providing the hosting service

8.1. In case the Customer violates the liabilities, set for him by the current Schedule, or other cases stipulated by the Schedule, RU-NIC has the right to to block the service fully or partially, and the Customer is being informed about it at the e-mail addresses specified in the Service Agreement. When the hosting service is blocked the term of validity for the service is not changed, money is not returned to the Customer.

Hosting service blocking is regarded as total or partial cessation of Customer's access to a virtual web-server, with possible re-addressing requests from Customer's web-sites' visitors to RU-NIC'c auxiliary page, containing the appropriate information, total or partial cessation of Customer's access to a virtual mail server, other services and resources, provided to the Customer within the hosting service.

8.2. Hosting service capabilities access blocking in case Customer's resources exceed the number of resources, stipulated by the tariff

8.3. RU-NIC does not guarantee that the Customer gets and receives electronic mail messages in the following cases:

8.4. In case of a failure to send an electronic mail message due to the reasons not connected with RU-NIC, RU-NIC executes posterior attempts to send the message every 30 (thirty) minutes within 3 (three) hours, later on - every 2 (two) hours. Such message is stored no more than 7 (seven) days since it is received by RU-NIC's mail server, after which RU-NIC informs the initial message sender that message delivery is impossible and deletes the unsent message.

The size of Customer's unsent mail, saved on RU-NIC's mail server, can not exceed 200 Mb. In case the indicated size is exceeded, Customer's unsent mail is deleted from RU-NIC's mail server without notification of the Customer.

8.5. Maximum size of received or sent electronic mail message, including auxiliary information, is 30 Mb.

8.6. RU-NIC reserves the right to ignore and/or reject the delivery of email messages, submitted to the Customer's e-mail address(es), if these messages are classified as spam by RU-NIC. Sender's notification on such message delivery failure is not guaranteed. The Customer may at any moment upon service provision up to its validity period enable receipt and delivery of all messages with no regard to RU-NIC's classification thereof in hosting control panel for each mail box.

9. Software functioning

9.1. RU-NIC does not guarantee compatibility of the software, provided within the hosting service, with the software, engineered by the Customer or third parties. Such software may be installed and used by the Customer without any guarantees from RU-NIC's party.

9.2. RU-NIC has the right to to block functioning of the software, installed by the Customer, in case its usage causes or may cause breaking the terms of the current Schedule.

9.3. RU-NIC does not guarantee functioning of the software provided within the hosting service in case the Customer makes changes not authorized by RU-NIC in it.

10. Restrictions for the information distributed by the Customer and for the order of its distribution

10.1. The Customer has no right to use the virtual web-server and/or virtual mail sever with the purpose of implementing activity banned by the law of the Russian Federation, including distributing and advertising obscene material, appeals for violence, extremist activities, appeals for overthrowing of government and others, and also the activity harmful to public interest, humanitarian and moral principals, insulting human dignity or religious feelings, etc. At that RU-NIC has the right to estimate Customer's activity on its own for infringement of the legislation, including the cases when the definition of such activities is not fixed by statutory acts. Definition of pornographic materials is published on the web-site: http://www.nic.ru/dns/service/hosting/en/moral_standards.html

10.2. Restrictions for information noise (spam)

The Customer may not use virtual mail server and /or virtual web-server (including search engine) for spamming or taking actions favoring its dissemination. Neither may the Customer take any actions listed below:

10.3 The Customer has no right to use his own or granted information resources (mailboxes, e-mail addresses, web-page addresses etc.) as his contacts in the process of performing any activities, described in the paragraph 10.2, regardless of the Internet point where these activities were performed.

10.4. In case the events specified in paragraphs 10.1, 10.2 and 10.3 occur, RU-NIC, according to the paragraph 8.1 of the current Schedule, has the right to block the Customer's virtual mail server and/or virtual web-server, informing the Customer by means of e-mail once. Virtual mail server and/or virtual web-server functioning may be resumed after the Customer eliminates violation cause and addresses RU-NIC by means of e-mail.

10.5. RU-NIC, from its party, guarantess keeping the confidentiality of the Customer's mail and does not perform any kind of  preliminary contents check of  the web-sites, created and supported by the Customer, however, RU-NIC has the right to perform hosting service blocking after an appropriate notification to the Customer for the duration at the discretion of RU-NIC in case of negative comments and complaints from third parties whose rights are violated as a result of the Customer's ensuing activity.

10.6. In case of obvious violation by the Customer of the Russian Federation law from RU-NIC's point of view, service provision to him may be stopped without a preliminary warning from RU-NIC's party.

10.7. Should RU-NIC receive messages (complaints) on spam dissemination from any Internet access point, containing Customer's data resource advertisements, RU-NIC is entitled to enforce penalties for the Customer, provided by i. 8.1 hereunder. The Customer undertakes this enforcement action to secure stable functioning of RU-NIC's hardware and network and prevent RU-NIC's service provision failure or restrict the possibilities of other Internet users in their receipt.

11. Information safety and data integrity support

11.1. RU-NIC has the right to undertake necessary security measures in order to prevent unauthorized access to its data and computing resources and network resources with the purpose of Customer's information protection.

11.2. RU-NIC ensures backup of the Customer's information, located at RU-NIC's facilities, except for the data publicized in Customer's mail boxes, with the purpose of its recovery in case of a loss.

11.3. Customer's information recovery in case of its loss

11.4. The Customer, in the process of using the virtual mail server and/or virtual web-server, has no right to perform the actions, which may cause:

11.5. In case the events specified in the paragraph 11.4 occur, RU-NIC, according to the paragraph 8.1 of the current Schedule, has the right to block the Customer's virtual mail server and/or virtual web-server, informing the Customer about that by means of e-mail once. Virtual mail server and/or virtual web-server functioning may be resumed after the Customer eliminates violation cause and addresses RU-NIC by means of e-mail.

11.6. Customer's virtual web-server and/or virtual mail server functioning may be put on hold by RU-NIC without prior notification of the Customer in cases which caused or can cause, at RU-NIC's opininon,  disruption or threat of disruption of RU-NIC's services system functioning.